The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property information may include information relating to: | company servicesconstruction costscurrent and planned property or site developmentsdepreciation schedulesinventoriesleasing ratesmanagement policy and proceduresmarketing servicesoccupancy ratesoperating costspurchasing informationsales information. |
Relevant people may include: | clientscolleagueslegal representativesmembers of industry associationssupervisors. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Sources of property information may include: | internet, intranet and extranetlocal, state and federal government documents and registersnewspapers and journalspolicy statementsproperty reportsqualitative and quantitative datatelevision and radio. |
Legislative requirements may be outlined and reflected in: | Australian standardscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawhome building requirementsprivacy requirementsquality assurance and certification requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprinters and scannerssoftware applications, such as databases and word applications. |
Interpersonal techniques may relate to: | active listeningconsultation methodsinterpreting non-verbal and verbal messagesquestioning to clarify and confirm understandingseeking feedbackusing language and concepts appropriate to cultural differences. |
Analysis: | may be:explorative, descriptive, causative or predictivequantitative and qualitativemay include:basic statistical analysis critical analysis mathematical calculations problem solving. |
Specialist advice may be sought from: | architectsbankers and financiersclientscolleaguesgovernment officialsmembers of industry associationsplannersreal estate agentssolicitorssupervisorvaluers. |
Appropriate format of information may include: | alignment on pagecolumnsheaders and footersincorporating graphics and picturesusing a particular software applicationusing company logo or letterheadusing standardised formsusing tables and charts. |
Feedback may be obtained from: | clients and colleaguesdocumentation and reportsquality assurance dataquestionnairesregular meetings. |
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